Countries and regions that are shipped:
North America: Canada, the United States(except islands, Puerto Rico, Hawaii, and Alaska. ),
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerlan, United Kingdom
Asia: Japan, South Korea, Malaysia, Singapore, India, Indonesia, Vietnam, Hong Kong SAR, Macao SAR, Taiwan, Thailand
Oceania: Australia, New Zealand
If your country is not listed in the above, please contact local distributor or send request to email@example.com, we will be open to more countries when necessary.
For Australia, New Zealand, Japan, European countries, the Tax/VAT fee is already included in product price, users won’t need to pay additional fees when receiving the package. For other countries and regions, the Tax/VAT fee is not included in the product price. User are responsible for the taxes/customs/VAT etc if it exists. These are based on the value of the goods or the sum of the product price. The valuation method varies from country to country. The duty may also differ depending on the exporting country.
You need to assist in handling customs clearance and paying taxes while the package has arrived at customs. If you don't have any experience in this, please consult your local customs department.
Except pre-order products：
Shipping Time and Rules
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order on our online store. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate bundle products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Shipping fee will be shown on the checkout page once the shipping address is settled.
Please confirm your address before payment. If you enter the wrong address, please contact firstname.lastname@example.org in a timely manner. We will contact logistics personnel to solve the problem. Hypershell orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Hypershell assumes no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions or sales seasons. If your order is delayed for more than 2 days, you can contact email@example.com for the reason.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.
After order payment, you will receive an order confirmation email. You can click “view your order” and skip to the express company’s official website or click the link to order track page to check your package shipment status. If you do not receive the email, it may be blocked automatically by your mail system. Please set the email address to allow list to receive the email from it.
Inspection and Sign
As Hypershell products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact firstname.lastname@example.org
Once you (or someone else on your behalf) signs for the item, Hypershell will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Hypershell Support within 24 hours after you receive the package so that we can resolve the problem immediately.
When the parcel is displayed for receipt during transportation but you do not receive it, the parcel should be lost. In this case, you need to cooperate with Hypershell and take the logistics claim number to the logistics company for claimant.
1. After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card. If the order is paid for via PayPal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
2. How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can contact email@example.com to apply for cancellation. If your order has been shipped, you cannot cancel it. Please contact firstname.lastname@example.org to apply for a sales return.
3. Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
4. Under what circumstances will the Hypershell Online Store cancel an order unilaterally?
The Hypershell Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Hypershell Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
Shopify identified your order as a high-risk order.
Hypershell receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
Hypershell determines that the purchase was made through improper means or finds evidence that the order was not made legally.
For other policies, you could further read about warranty policy and return policy.